For ages 21+ · Safe and responsible

365aec Responsible Gaming — Your protection is our priority

Gaming should be a source of entertainment — not stress or harm. 365aec is committed to helping you play safely and mindfully.

Why is responsible gaming important?

365aec believes that online gaming and betting can be a healthy form of entertainment — as long as it is enjoyed mindfully and within control. For the many players across Bangladesh, we want to create a safe environment where every individual can set their own boundaries and enjoy themselves.

The core principle of responsible gaming is that gambling or betting is never a reliable source of income. It is a form of entertainment, and keeping that perspective is the key to a healthy gaming experience. At 365aec, we are always ready to help you maintain those healthy boundaries.

Our platform offers multiple protective tools — from setting deposit limits to full self-exclusion. On this page you will learn how to use these features and where to get help if you need it.

Our protective tools

365aec offers these special features to help you play safely.

Deposit Limits

Set a limit on how much you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately and can easily be lowered.

Time-Out

If you feel you need a short break, pause your account for anywhere from 24 hours to 30 days. No betting or deposits can be made during this time.

Self-Exclusion

You can choose to exclude yourself from the platform entirely for a longer period. Options range from one month to a permanent exclusion. Cancelling this decision takes 24 hours.

Gaming History Review

View your complete gaming activity history and statistics. How long you played, how much you deposited, and how much you withdrew — everything is visible transparently.

Reality Check

You will receive a notification at set intervals reminding you how long you have been playing. This helps you stay aware and take a break at the right time.

Support Service

For any issue, our 24/7 live chat support team is ready to help in Bengali. Feel free to contact us about account limits or exclusion.

21+ age limit — strictly enforced

Only those aged 21 or above may register and play at 365aec. Participation by minors is strictly prohibited. We follow the age verification process rigorously.

Our request to parents — if you have underage children at home, make sure your devices are password protected and keep your login details secure. Using parental control software can also be effective.

Important: If you suspect that a minor is using your account, notify our support team immediately. We will take action right away.

21+

For adults only

365aec is always committed to ensuring a responsible and safe gaming environment. No one under the age of 21 is granted access.

Warning signs of problematic gaming

If any of the following signs appear in you, it is time to seek help.

You feel the urge to bet more to recover money you have lost ("chasing losses")
You are spending most of your time gaming while neglecting family, friends, or work
You feel unable to stop playing or feel uncomfortable when you do stop
You are betting with money meant for daily expenses or borrowed money
You are lying to or hiding your gaming from family members
You are turning to gaming to relieve stress, depression, or anxiety
You are neglecting sleep, meals, or professional responsibilities because of gaming

If these signs appear, please contact 365aec's 24/7 live chat support or use our self-exclusion feature. Your wellbeing is what matters most.

How to use protective tools

Enable safety settings on your account in a few simple steps.

Log in

Responsible Gaming menu

Click the "Responsible Gaming" tab — all protective tools are here.

Set limits

Choose your preferred deposit limit, time-out, or exclusion.

Confirm

Save the changes. The support team will help if needed.

Golden rules for healthy gaming

Set a budget: Decide in advance how much you will spend per session and never exceed that limit.

Set a time limit: Decide how long you will play beforehand. Set an alarm and stop when the time is up.

Losing is normal: Remember, both winning and losing are part of the game. Do not chase lost money.

Take breaks: Do not play non-stop. Take regular breaks, have some water, and go for a short walk.

Do not play under stress: Do not bet when you are angry, frustrated, or under the influence of alcohol — your judgment is reduced.

See it as entertainment: Gaming is a recreational expense — not a source of income. Keep that mindset.

Need help? We are here

If gaming becomes a problem, do not wait — reach out right now.

24/7 Live Chat

Our Bengali-speaking support team is ready at any time of day or night. Talk to us about self-exclusion, deposit limits, or any concern.

You will find the live chat button in the bottom corner of the site — available at all times.

Email support

Email us for more details or to submit a self-exclusion request. We try to respond as quickly as possible.

[email protected]

Common questions about responsible gaming

Log in to your 365aec account, go to "Account Settings", and select the "Responsible Gaming" tab. There you will find options to set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing one may take some time.

Once self-exclusion is enabled, you will not be able to log in or place bets on the platform for the chosen period. Opening a new account during this time will also not be possible. To cancel the exclusion, you must wait at least 24 hours and contact the support team.

Time-out is a short-term break — from 24 hours up to 30 days. It is mainly for taking a small break. Self-exclusion is longer-term and stricter — you can exclude yourself from 1 month up to permanently. If you feel gaming is becoming a real problem, self-exclusion is the right step.

No. 365aec strictly follows a 21+ age policy. No one under the age of 21 may register or play. If an inconsistency is found during age verification, the account will be closed and any deposited funds will be returned.

First, speak with us in Bengali via our 24/7 live chat. Our support team will help without judgment and with empathy. Then enable self-exclusion or a time-out. Also talk to a family member or someone you trust — you do not have to carry this alone.

When reality check is enabled, you will receive a pop-up message every 30, 60, or 90 minutes (based on your preference) showing how long you have been playing and how much you have spent. After seeing this message, you can choose to stop or continue — the decision is entirely yours.

Play safe, play happy

Check out the responsible gaming settings or head back to our games. 365aec is always by your side.

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