365aec Privacy Policy

Your information is completely safe with us

Protecting your personal information at 365aec is our top priority. In this privacy policy, we have clearly explained how your information is collected, stored and used.

Last updated: January 2026

1. Introduction and Applicability

This privacy policy applies to users of the 365aec website and services. When you register on our platform, log in, or use any service, you agree to the terms of this policy. 365aec deeply respects the privacy of its users and we are committed to ensuring the highest protection of your information.

Who this policy applies to

This privacy policy is effective for the following individuals at 365aec:

  • Any person who visits or browses our website.
  • Any registered member who holds an active account.
  • Any person who contacts our customer support.
  • Any person who participates in promotions, bonuses or tournaments.

Our services are for those aged 21 and above only. We do not knowingly collect information from minors.

2. What information we collect

2.1 Information provided directly

When you create an account at 365aec or contact us, we collect the following information:

  • Full name and date of birth
  • Email address
  • Username and password (encrypted)
  • Mobile number
  • National ID number (for verification)
  • Bank account or mobile banking information (bKash, Nagad, Rocket, Upay)

2.2 Automatically collected information

When you use our platform, the following information may be collected automatically:

  • IP address and device type
  • Browser version and operating system
  • Pages visited and time spent
  • Date and time of login and logout
  • Cookie and session data
  • Referral source information

2.3 Financial transaction information

To process deposits and withdrawals, we collect:

  • Transaction amount and date
  • Payment method used
  • Transaction identification number
  • Mobile banking account information

Minimum deposit is ৳100 and minimum withdrawal is ৳1,000. All financial information is protected through SSL encryption.

2.4 Gaming activity information

Information we keep regarding your activity on our platform:

  • Play history and betting records
  • Win and loss information
  • Bonus and promotion usage records
  • VIP level and reward points
  • Responsible gaming limit settings

3. Purpose of using information

3.1 Providing and managing services

365aec uses your information primarily for the following purposes:

  • Creating, verifying and managing your account.
  • Processing deposit and withdrawal transactions.
  • Providing bonuses, promotions and VIP benefits.
  • Providing customer support and technical assistance.
  • Implementing responsible gaming tools.

3.2 Security and fraud prevention

To ensure the security of your account and our platform, we:

  • Identify suspicious transactions and activity.
  • Conduct necessary checks to prevent money laundering (AML).
  • Prevent multiple accounts and bonus abuse.
  • Counter unauthorized access and cyber attacks.

3.3 Improvement and analysis

To improve the quality of our services, we analyze aggregated and anonymous data. This analysis does not reveal user identity and is used solely to improve platform performance and user experience.

3.4 Communication and notifications

We may contact you regarding the following:

  • Important notifications related to your account and transactions.
  • New promotions, bonuses and special offers (subject to your consent).
  • Security alerts and service updates.
  • Information related to responsible gaming.

You can opt out of marketing communications at any time.

4. Cookies and tracking technologies

4.1 What cookies are and how we use them

Cookies are small text files stored on your device. 365aec uses the following types of cookies:

  • Essential cookies: These are necessary to maintain login sessions and security tokens. They cannot be disabled.
  • Functionality cookies: Used to remember your language preferences and other settings.
  • Analytics cookies: Used to measure platform usage. These are anonymous.

4.2 Cookie controls

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may prevent some parts of our service from working properly. Essential cookies are required to log in to your account or complete transactions.

5. Policy on sharing information with third parties

5.1 When we share information

365aec never sells your personal information to third parties. However, certain information may be shared in the following circumstances:

  • Payment processors: Necessary information is shared with the relevant financial institutions to process bKash, Nagad, Rocket, Upay and bank transfers.
  • Identity verification providers: With authorized service providers for KYC (Know Your Customer) verification.
  • Legal obligations: With government authorities as required by the laws of Bangladesh or court orders.
  • Fraud prevention: With recognized organizations to prevent financial fraud and crime.

5.2 When we do not share information

365aec never shares information in the following cases:

  • With advertisers or marketing agencies.
  • With unrelated third parties for commercial purposes.
  • For any optional purpose without your explicit consent.

6. Data protection measures

6.1 Technical protection

365aec uses industry-leading technology to protect your information:

  • 256-bit SSL/TLS encryption on every data transfer.
  • Password hashing and salting methods.
  • Firewall and intrusion detection systems.
  • Two-Factor Authentication facility.
  • Regular security audits and vulnerability testing.

6.2 Organizational protection

In addition to technical protection, we also take organizational measures:

  • Regular data protection training for employees.
  • Need-based access control policy.
  • Employee obligations through confidentiality agreements.
  • Rapid response protocol in the event of a data breach.
  • Security verification of third-party service providers.

6.3 What to do in the event of a data breach

If a data security breach occurs, 365aec will:

  • Notify affected users as quickly as possible.
  • Be transparent about the nature of the breach, its potential impact and the steps taken.
  • Take immediate action to prevent further damage.
  • Notify the relevant authorities in a timely manner.

7. Your rights and choices

365aec ensures your control over your personal information. You can exercise the following rights at any time:

7.1 Right to access information

You can request from us at any time:

  • What information we have collected about you.
  • How and why that information is being used.
  • Which third parties the information has been shared with.

7.2 Right to correction

If your information is incorrect or incomplete:

  • Update your information directly from your profile settings.
  • Or contact our support team.
  • We will make the correction as soon as possible after verification.

7.3 Right to Deletion

You may request to close your account. However, please keep in mind:

  • Some information must be retained for a specified period due to legal and regulatory obligations.
  • Financial records must be kept in accordance with AML rules even after account closure.

7.4 Opt-Out of Marketing

You can stop promotional communications at any time:

  • By using the "Unsubscribe" link in the email.
  • By changing your notification preferences in your account settings.
  • By informing our support team via live chat.

Even after opting out, essential notifications related to transactions and security will continue to be sent.

8. Data Retention Period

8.1 Retention Policy

365aec retains your information only for as long as necessary. The general policy is as follows:

  • Account Information: Retained for as long as the account is active and thereafter in accordance with applicable legal requirements.
  • Financial Transaction Records: Retained for an extended period in accordance with AML and financial regulations.
  • Gaming Activity: Retained for a specified period for dispute resolution and regulatory audits.
  • Communication Records: Retained for an appropriate period to ensure the quality of customer service.

Once the retention period expires or the purpose is fulfilled, data is securely deleted or anonymised.

9. Changes to the Privacy Policy

9.1 Notice of Changes

365aec periodically reviews and updates its privacy policy. For any significant changes:

  • We will clearly indicate the date of the update on this page.
  • Registered users may be sent email notifications for important changes.
  • Continued use of the platform after changes have been made will be considered acceptance of the new policy.

We recommend that you visit this page regularly to stay updated on the latest policy.

10. Contact Us

For any questions or requests regarding privacy

For any questions, requests, or complaints about the protection of your data, please contact our 24/7 support team.

Live Chat — 24 hours, 7 days (in Bengali)

[email protected]

We always respect your right to privacy and are committed to responding to your requests as soon as possible.