365aec Terms and Conditions

1 Introduction and General Terms

These terms and conditions ("Terms") apply to the use of the 365aec platform and all related services. By accessing the 365aec website or mobile version, registering an account, placing bets, or participating in any game, you are considered to have given your full consent to these Terms.

If you do not agree with any part of these Terms, please refrain from using our services. 365aec reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes will indicate that you have accepted the updated Terms.

2 Account Registration and Eligibility

To open an account with 365aec, the following conditions must be met:

• You must be 21 years of age or older.
• You are not a resident of any country or region where online gaming is prohibited by law.
• Each person may open only one account. Holding multiple accounts is strictly prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• Your account password and login details must be kept completely confidential.

Identity Verification (KYC)

365aec reserves the right to verify a user's identity at any time for the purposes of security and fraud prevention. This may require a national identity card, passport, or birth registration certificate. Withdrawal requests may be placed on hold until verification is complete. Submitting false or altered documents will result in account termination.

Account Security

Keeping your account secure is your own responsibility. If unauthorised access to your account occurs, notify our support team immediately. You may not allow anyone else to use your account.

3 Deposit and Withdrawal Policy

365aec supports financial transactions through Bangladesh's major mobile banking services and bank transfers. The key terms are outlined below:

Deposit Terms

• Once a deposit request is successfully completed, the funds will be added to your account.
• 365aec is not responsible for incomplete or failed transactions.
• Only payment methods registered in your own name may be used. Deposits through third parties are prohibited.
• Deposited funds may not be used for any purpose other than gaming activities.

Withdrawal Terms

• Identity verification must be completed before a withdrawal can be made.
• Bonus funds cannot be withdrawn until the wagering requirements have been met.
• 365aec reserves the right to suspend or cancel a withdrawal if a transaction appears suspicious or there is a suspicion of fraud.
• No withdrawal will be approved if the account balance is negative.

4 Bonuses and Promotional Offers

365aec offers various bonuses and promotional offers. These offers are subject to specific terms and conditions.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: a deposit of ৳1,000 will earn a bonus of ৳1,500, giving a total balance of ৳2,500. Wagering requirement: the bonus amount must be wagered 10 times.

• The bonus is applicable only once and is for newly registered members only.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Any attempt to claim the welcome bonus more than once from a single account may result in account suspension.
• 365aec reserves the right to modify or withdraw any bonus offer.
• If bonus abuse is suspected, 365aec may cancel the bonus.

VIP Cashback Program

Regular players will receive weekly cashback based on their VIP level — Bronze: up to 0.5%, Silver: up to 1.0%, Gold: up to 1.5%. Cashback will be provided as cash or as a bonus according to applicable terms.

5 Betting and Gaming Rules

The following rules apply to all betting and gaming activities on the 365aec platform:

Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• Sufficient balance must be available for each bet.
• Odds or results displayed incorrectly due to a technical error will be considered void.
• If a match or game is cancelled before it begins, the related bet will be voided and the funds will be returned.
• The data accepted by 365aec for determining results will be considered final.

Sports Betting

For betting on cricket, football, and other sports markets, the official results from international sports bodies (ICC, FIFA, etc.) will be used. If a match is abandoned or postponed, a decision will be made in accordance with 365aec's own policy.

Casino Games

All casino games are operated using Random Number Generator (RNG) technology, which ensures fair and unbiased results. Live casino games use software from Evolution Gaming, Ezugi, and other reputable providers.

6 Prohibited Activities

Any of the following activities are strictly prohibited and may result in permanent account closure and forfeiture of funds:

• Operating multiple accounts or using someone else's account.
• Using the platform for money laundering or illegal fund transfers.
• Intentionally exploiting software errors, bugs, or technical vulnerabilities.
• Strategically abusing the bonus system (bonus hunting).
• Placing bets using automated bots or unauthorised software.
• Registering an account by providing false information.
• Harassing or defrauding other members.
• Assisting minors in opening an account.

7 Privacy and Data Protection

365aec is committed to protecting your personal information. We use SSL encryption technology and follow international data protection standards. Full details of how your personal information is collected, used, and stored can be found in our Privacy Policy.

• Your information will not be sold to third parties.
• Limited information may be shared with relevant authorities when required by legal obligation or for fraud investigation purposes.
• Cookie and analytics data are used solely to improve the quality of our services.
• You may request to update or delete your information at any time.

8 Responsible Gaming Policy

365aec places the highest priority on responsible gaming. We believe gambling is entertainment — it should never be considered a source of income.

• You may temporarily suspend your account at any time if you choose.
• There is an option to set daily, weekly, or monthly deposit limits.
• If signs of problematic gambling appear, contact our support team immediately.
• To protect minors, keep parental controls active on your device.

For more information, visit our Responsible Gaming page.

9 Copyright and Intellectual Property

All content published on the 365aec website — including logos, designs, text, graphics, software, and other materials — is the exclusive property of or licensed to 365aec. Reproducing, distributing, modifying, or commercially using this content without our prior written permission is prohibited.

• Printing or saving a limited amount of information for personal, non-commercial use is permitted.
• Using 365aec's trademarks or brand elements without permission is a legally punishable offence.

10 Limitation of Liability

365aec will not bear any responsibility in the following cases:

• Loss caused by internet disconnection or technical issues.
• Loss resulting from the user's own negligence or violation of our terms and conditions.
• Issues arising from errors by third parties such as game providers or payment gateways.
• Force majeure events such as natural disasters, government restrictions, or cyberattacks.

365aec is committed to providing fair and transparent services at all times. However, it is not possible to completely eliminate the inherent risks of online services.

11 Account Closure and Suspension

365aec reserves the right to close or suspend an account without notice in the following circumstances:

• If any clause of these Terms is violated.
• If identity verification fails or false information is provided.
• If fraud or illegal activity is suspected.
• If the account has been inactive for an extended period.
• At the user's own request.

Refund After Account Closure

If an account is closed under normal circumstances, your funds will be returned through the standard withdrawal process (minimum withdrawal limit applies: ৳1,000). However, bonus funds may be forfeited if the account is cancelled due to a violation of the terms.

12 Dispute Resolution

For any complaint or dispute, please contact our customer support team first. We provide support in Bengali via live chat 24/7. You may also contact us by email: [email protected]

• After a complaint is submitted, we will investigate and provide a resolution as quickly as possible.
• 365aec's decision in resolving a dispute will be considered final.
• For complaints regarding game results or bets, game server log data will be used as the final evidence.

13 Changes to Terms

365aec reserves the right to modify these terms and conditions at any time. For significant changes, we will post a notice on the website and/or notify registered email addresses. Continued use of the platform after any changes means you have accepted the revised terms.

We recommend that you visit this page regularly and check the date of the latest update.

14 General Provisions

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will remain in full effect. If 365aec does not enforce any term, this will not be considered a waiver of that term.

• These Terms are written in Bengali and the Bengali version holds the highest authority.
• Your relationship with 365aec is as an independent customer — not as a partner or beneficiary.
• These Terms constitute the entire agreement and supersede all prior oral or written understandings.